Customer FAQ’s
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Frequently
Asked Questions
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Q. How can I place orders?
There are two ways to place orders for our services:
By using the Request A Service or by placing an individual order and personal contact us to our sales team. -
Q. What are the 5 stages of building construction?
The five stages of construction are:
1. Initiation
2. Planning
3. Execution
4. Monitoring
5. Completion -
Q. What does an order cost?
The costs are calculated according to the amount of time involved and the quality requirements. These vary from project to project. Therefore, per project, you will receive an individual offer on demand.
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Q. How and when do I receive the invoices?
Invoices are issued at the end of the month for the results rendered until then, and will be sent to you by mail or email.
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Q.How is quality ensured?
For each task we select corresponding Clickworkers according to their individual skills. These skills have been verified through trainings and tests. Furthermore, their skills are continuously subjected to evaluation based on the work results. In addition, the high quality of the work results are secured by special quality management measures such as statistic process control, audits, peer reviews and evaluation.
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Q. How great is the risk that the results do not meet my expectations?
We discuss the outcome requirements as accurately as possible in advance. Furthermore, when we are dealing with large orders, we agree on a test order to ensure correct and faultless processing.
